Delivery & Returns
Want to know more about your delivery?
Mann's Music have a comprehensive shipping matrix to more accurately reflect the cost of sending the various products we sell to all parts of the United Kingdom and worldwide. UK orders over £50 qualify for free delivery although some exceptions may apply. Delivery charges where applicable will be calculated by our website. Prices vary depending on the size of your order and your location, so to find out the exact cost, please check your basket at the checkout stage and select the relevant shipping method. Collection can be selected as an option if you wish to come into our store to collect after reserving them online. If you have any issues with the delivery charges shown on your order or to track your delivery, please ring us on 01206 572783 or email us at firstname.lastname@example.org
When and how can I return my item?
(a) All of our goods supplied for use in the UK are guaranteed against faults occurring due to faulty parts or workmanship for a minimum period of 12 months from the date they arrive with you. All Casio, Yamaha and Roland products are guaranteed for 24 months from the date they arrive with you. These guarantees do not cover accidental damage of any sort.
(b) Any replacement parts required within the 12-month warranty period for goods supplied and/pr used outside of the UK are covered by the manufacturer's warranty, but the labour costs of servicing equipment may be charged, dependins upon the distributor's policy in your country.
(c) If an item you have bought from us develops a fault, please contact us as soon as possible by email, telephone or letter and we will advise you how to proceed. Often, we can fix the item on site or advise you by telephone, but sometimes the item may have to be returned to the manufacturer's service department.
(d) We are available to answer telephone queries during our opening hours (9.30am - 5.30pm Mon-Sat). We aim to provide a comprehensive telephone helpline service and our own technical staff are fully supported by our UK distributor's technical support teams. We can also answer queries through our Enquiry Form or by email to email@example.com.
(e) If an item arrives with you damaged, or does not arrive at all, please contact us as soon as possible so that we can advise you how to proceed. In the case of damaged goods, you should contact us within 3 days of delivery.
(f) If we deem your goods faulty upon arrival, we will pay for collection, service and return to you - (UK only). If your goods become faulty during the warranty period and we advise that they should be returned for inspection, you will bear the cost of collection and we will bear all the costs of service and return to you (UK only)
(g) Please retain all of the original manufacturer's boxes/packaging (and extra outer packaging where there is any) in which your items are supplied, so that you can safely return them to us if they become faulty. We reserve the right to retain up to 20% of the invoice price if goods are returned without the manufacturer's packaging or ancillary accessories.
(h) We cannot accept liability with regard to any claim you make where you have not complied with the claims procedures in these conditions.