Terms and Conditions

At Mann's Music, we aim to make all our dealings with the customer (you) straightforward and honest. We hope that the Terms and Conditions below are clear, fair and easy to understand, but please do not hesitate to contact us if you have any questions.

Our Contact Details
Description of Our Goods
Payment
VAT
Confirmation of Your Order
Delivery
Guarantee and Return of Damaged/Faulty Goods
Your Right to Cancel
Enquiry Form

1. Our Contact Details

Manns Music, 
123 High Street, 
Colchester, 
Essex, 
CO1 1SZ,
UK

Tel: +44 01206 572783 

Email: sales@mannsmusic.co.uk

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2. Description of Our Goods

(a) All the items we sell are new and boxed items unless specifically stated as being ex-hire or shop soiled. Ex-hire or shop soiled items will be sold at a reduced price to reflect their condition.

(b) All goods supplied to UK customers are covered by a minimum 12-month guarantee subject to the Terms and Conditions detailed below.
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3. Payment

Secure online credit card

If you select this payment method, you will be asked to enter your credit or debit card details via a secure page that uses the latest 128 bit encryption system - which is the highest level currently supported by all web browsers (such as Internet Explorer and Firefox).

These details will be passed (securely) to Sagepay.com, our Payment Service Provider. Sagepay provide the 'gateway' needed to interact directly with your specific bank or credit card company. This direct integration enables an immediate response and therefore ensures that your order is processed quickly, securely and with the minimum of inconvenience.

Credit card by fax or post

If you prefer not to send your credit card details to us via the internet, you can post or fax the card details to us. (Please consider that while we use the highest level of encryption available on the web to ensure that your card number cannot be intercepted, while ordinary post or fax may be less secure.)

If you choose this payment method,an order form containing your address and the details of your orderwill be provided. Print this order form and add your credit/debit card details, then either fax it or post it to the address shown on the form.

NOTE: Your order will be recorded via the website, but it will not be processed until your completed order form has been received in the sales office.

Cheque by post

This payment method can be used if you do not own a credit or debit card, or you prefer not to use a card for payment.

An order form containing your address and order details will be provided,which you will need to print and post back to us, along with your cheque. Please make cheques payable to Manns Music.

NOTE: Your order will be recorded, however it will not be processed until your cheque has been received and cleared. This can take up up to 10 days from the point when you place an order.

Bank transfer

Choose this payment method if you would like to transfer the payment for this order directly from your bank to ours. Depending on the currency you are shopping in, you will be provided with an order reference and all the necessary bank details to enable you to make the transfer.

NOTE: Your order will be recorded, however it will not be processed until the transfer has been completed.
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4. VAT

The U.K. rate of VAT is currently 20%, and we charge this to all our customers in the European Union. The British pound fluctuates daily against other European currencies and the Euro, so we suggest that you check exchange rates at www.xe.com to assess our prices.
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5. Confirmation of Your Order

(a) You will receive confirmation of your payment via email.

(b) In most cases, your order will be processed and despatched within 1 working day, at which point we will send confirmation that your order has been processed.

(c) The estimated despatch date includes any time allocations for ordering out of stock items, which we will despatch on the same day we receive the items into our store.

(d) We will not send out substitutes unless you are in agreement.
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6. Delivery

Mann’s Music have a comprehensive shipping matrix to more accurately reflect the cost of sending the various products we sell to all parts of the United Kingdom and worldwide. Whilst we currently offer free delivery to United Kingdom mainland addresses, delivery charges usually start at £2.22 for small items that can be posted by Royal Mail, £8.40 for parcels by Tracked DPD Next Day Delivery (if ordered before 12pm). Prices vary depending on the size of your order, so to find out the exact cost, please check your basket at the checkout stage and select the relevant shipping method. Collection can be selected as an option if you wish to come into our store to collect after reserving them online. If you have any issues with the delivery charges shown on your order, please ring us on 01206 572783 or email us at sales@mannsmusic.co.uk .

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7. Guarantee and Return of Damaged/Faulty Goods

(a) All of our goods supplied for use in the UK are guaranteed against faults occurring due to faulty parts or workmanship for a minimum period of 12 months from the date they arrive with you. All Casio, Yamaha and Roland products are guaranteed for 24 months from the date they arrive with you. These guarantees do not cover accidental damage of any sort.

(b) Any replacement parts required within the 12-month warranty period for goods supplied and/pr used outside of the UK are covered by the manufacturer's warranty, but the labour costs of servicing equipment may be charged, dependins upon the distributor's policy in your country.

(c) If an item you have bought from us develops a fault, please contact us as soon as possible by email, telephone or letter and we will advise you how to proceed. Often, we can fix the item on site or advise you by telephone, but sometimes the item may have to be returned to the manufacturer's service department.

(d) We are available to answer telephone queries during our opening hours (9.30am - 5.30pm Mon-Sat). We aim to provide a comprehensive telephone helpline service and our own technical staff are fully supported by our UK distributor's technical support teams. We can also answer queries through our Enquiry Form or by email to enquiries@mannsmusic.co.uk.

(e) If an item arrives with you damaged, or does not arrive at all, please contact us as soon as possible so that we can advise you how to proceed. In the case of damaged goods, you should contact us within 3 days of delivery.

(f) If we deem your goods faulty upon arrival, we will pay for collection, service and return to you - (UK only). If your goods become faulty during the warranty period and we advise that they should be returned for inspection, you will bear the cost of collection and we will bear all the costs of service and return to you (UK only)

(g) Please retain all of the original manufacturer's boxes/packaging (and extra outer packaging where there is any) in which your items are supplied, so that you can safely return them to us if they become faulty. We reserve the right to retain up to 20% of the invoice price if goods are returned without the manufacturer's packaging or ancillary accessories.

(h) We cannot accept liability with regard to any claim you make where you have not complied with the claims procedures in these conditions.
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8. Your right to cancel

(a) You can cancel your order for any reason for up to 14 working days after your item arrives with you. To do this, please send us an email stating that you wish to cancel and why, and we will advise you on how to proceed.

(b) We will not accept returns of this nature (where the item is not faulty but you wish to cancel your order) if;

(i) The item is not in its original unopened and saleable condition;

(ii) The item is not returned in its original packaging and any additional protective packaging which we have supplied;

(iii) The item is not resalable after use, eg. harmonicas, kazoos, ocarinas or any other mouth blown instrument or accessory (some exceptions may be made where this is a larger instrument).

(c) If you are returning a non-faulty item, we will give you a full refund for the item, however, we will not refund the cost of delivery, and you are responsible for paying any return delivery costs.
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9. Enquiry Form

We hope you find our site intuitive and user friendly. If there's anything you cannot find here, chances are we can get it for you. We have an enormous range of products, and we're continually updating the catalogue to include new lines. If you would like more information about any product, listed or unlisted, please contact us
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